You can cancel your order at any time and we will refund your payment in full. If you are dissatisfied for any reason, after you receive your order, you may return it to us within thirty days and we will also refund your payment in full. If your order has been received damaged or faulty please do not hesitate contact us to arrange a replacement or refund.

We take the utmost care with each order to ensure it is carefully packed and protected against damage. Your order will normally be dispatched in a protective envelope or in a suitable box containing protective padding to protect it from damage during transit.

Our website shows the items currently in stock. Dorset warehouse and usually dispatch all orders received by midday on the same working day. In the event that an item is out of stock, we will process your order as soon as it has been received, which is normally within 2/3 working days. In the unlikely event that your item is out of stock at our suppliers, we will dispatch the items available and contact you to see if you would like us to place these items on back-order or cancel them.

We pack and dispatch all stock orders received before 4pm on weekdays usually the same day. Orders received after this time will be dispatched the following day. All orders are usually sent via Royal Mail. You should therefore typically expect your goods to arrive between one and three days after placing an order. If one of the products you have ordered is out of stock, we may deliver part of your order and send the balance when we have received it.

No. We are pleased to accept any order large or small so you can buy as little or as much as you need and delivery will only cost £9.00 up to £100 value ex VAT or FREE OF CHARGE on orders above this amount.

Unlike many other websites, we offer FREE DELIVERY ON ALL ORDERS over £100 within the UK mainland. If under this amount we will add £9.00 no matter how large or small the order is. NO MINIMUM ORDER !!

3D Secure is the latest fraud prevention initiative launched by Visa and MasterCard and is the culmination of the “Verified by Visa” and “MasterCard SecureCode” schemes. 3D Secure creates a more secure method for authenticating your details at the time of the transaction by giving you the option to register your card (if you have not already done so) and then to verify your transaction, by entering your password or pin. Once you have registered your card for the first time, you can use your password/pin to verify your transaction every time you make a purchase from a website that uses the 3D Secure system. For more information, please contact your card issuer.

Unlike many other e-commerce sites, Fernhillwholesale.co.uk has a registered SSL certificate which applies from the main store page onwards. This means that every time you make a click, your data is encrypted using 128-bit technology which offers the highest level of security. You can therefore rest assured that communications between your browser and this site’s web servers are private and secure. For more information please click on the padlock in your internet browser.

All prices quoted on the website Exclude VAT. We show with each item what VAT rate will be added at the checkout. Once you have put your items into your cart you can go to the checkout and view the VAT element on your order if applicable.

Fernhill office is open: 09:00 – 17:00 Monday to Friday Tel Number 07915 070226 During these hours a member of staff should be available to help with any enquiry you may have. If not please leave a message on our answerphone an we will get back to you ASAP.