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We will make every effort to make sure your delivery is dispatched as soon as we can and will confirm dispatch by email.

Delivery Times

Your Order will usually be picked & shipped on the same day as receipt of the order if placed before 11am, and during busy times the next working day. Deliveries will be made Monday - Friday between 9am - 5.30pm and dispatched on a next working day delivery if sent by our courier Roadlink UK or by Post using Royal Mail, however please allow upto 3 working days after the order is placed before chasing your order. Saturday deliveries are available but additional charges apply so please contact us for a quote if you require these services Sometimes we do go out of stock even though our system shows we are in stock due to our system is only updated overnight so if we have heavy demand on certain lines during the day this may occur. We do not invoice and charge your card until the picking is done so these products would not appear on your invoivce.

Delivery Cost

Delivery Costs are based on your order value but we have averaged these out to give you the best possible costs for delivery. We have a " No Minimum " order policy which means you can order just what you need. UK mainland delivery costs for orders up to £50 will be £4.99 in total. However on orders above £50 delivery is made FREE OF CHARGE. These charges only apply to uk mainland. For Scottish Highlands, Ireland, Islands please contact us for prices. We DO NOT ship outside of the UK.

Failed deliveries

We use a courier service for the majority of our dispatches, most of our couriers will attempt delivery and if unsuccessful they will hold the goods in their nearest depot to you for collection, or re-delivery (re-delivery charges may apply). If collection is not made within 7 days the goods will be returned to us at a charge that will be passed on to you. Keeping the above in mind please do not arrange delivery to a location where you will not be able to accept it. Carriage Of Liquids Unfortunately we cannot accept claims against damaged liquid products unless you have asked for your goods to be send on a pallet delivery. This is due to the fragile nature of the liquids and the majority of couriers not offering compensation on damages to them. Therefore if you would like pallet delivery of liquids please ask for our pallet rates guide for the price of a pallet delivery to your postcode and if acceptable add to the notes during checkout 'Pallet Delivery'. If you have not asked for a pallet delivery and your goods are damaged in transit we regret that you will not be able to claim against these damages.

Out of Stock Items and Back Orders

We always aim to keep our website up to date. At busy times several customers may place orders for the same item causing them to go out of stock. Orders that contain products that are out of stock at the time of order will be sent out without those items or a suitable sub sent as replacement. We do not hold 'back orders'. Articles out of stock (if still required) will have to be re-ordered at a later date. We apologise for any inconvenience this may cause. If you need to check the availability of items in your order please contact us by email, alternatively make a note in the notes section when processing your order. All claims must be dealt with in writing or by email so we can trace correspondence. Our staff will not process any claims for damages by telephone please do not ask them to do so! Shortages & Damages All deliveries will be accompanied by a detailed VAT Invoice. Please check deliveries to this invoice not your original web order as occasionally some items may sell out or be discontinued between the times of you placing the order and it being dispatched. If goods appear on your original order but not on the invoice received with the goods then they are out of stock and will have to be re-ordered at a later date when they are available. We apologise for any inconvenience this may cause. You will only ever be charged for what we dispatch. If you cannot find your invoice please contact us and we will supply a copy. (please ensure you have checked thoroughly before requesting a new copy, including inside the cardboard flaps of all the boxes or attached to the exterior wrap on pallets) If after you have received your order and checked it to the invoice sent with it, you still believe items are not present or damaged please contact us in writing ( email ) within the next 2 working days providing all necessary details and images (when needed) and we will try and resolve this for you. (If you do not notify us within this time we will not be able to process your claim.) If your delivery is visibly damaged on the exterior of the box please make sure you sign for it as 'DAMAGED' and take a photo if possible. We cannot process claims where it has been signed for without comment or as 'UNCHECKED'. Returns Hopefully all your goods are received and in good condition. If you need to return any items because they are damaged or not the correct item as per your order please contact us by email to notify us of the issue and you can also call us on our FREEPHONE telephone number 0800 433 2177 to calrify we have recreived your claim so we can arrange an uplift and credit. All goods being returned may be subject to a admin and restocking charge of 10% or £10.00 (whichever is greater) of value of goods returned if not found to be sent in error by us or damaged in any way.

Hopefully you have all the information you need now but please don't hesitate to contact us for further information. Click here to go to our contact us page.