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Terms & Conditions

1. While we try and ensure that all prices on our website are accurate, sometimes errors may occur and once we are aware we will correct them. Should you discover an error on your order then please get in touch as soon as possible so we can correct it.
2. You agree that e-mail can be used as a long-distance means of communication.
3. This confirmatory e-mail will contain all relevant statutory information concerning your contract.
4. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
5. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made.
6. You undertake that all details you provide to Fernhill Wholesale for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
7. You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
8. If there are any changes to the details supplied by you it is your responsibility to inform Fernhill Wholesale as soon as possible.
9. The products sold on the Site are provided for private domestic and consumer use only. Accordingly, Fernhill Wholesale does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Fernhill Wholesale.

10. Credit and Debit cards are debited on the day of shipping by Fernhill Wholesale All prices will exclude V.A.T (where applicable) unless otherwise stated. This will be added at the final checkout price.

11. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. We do not keep backorders so anything you don't receive will be cancelled and you will need to re-order again.

12. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

13. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

14. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

15. You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

16. In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

17. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Fernhill Wholesale tracks the electronic ‘fingerprints’ of every order placed on and to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

18. We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:

1. you fail to make any payment to us when due; either by card payment or your 30 day credit account

2. you breach the terms of this Agreement (repeatedly or otherwise);

3. when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;

4. we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

19. Fernhill Wholesale may amend these Terms from time to time.

20. These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Fernhill Wholesale and you relating to your purchase. Fernhill Wholesale advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Fernhill Wholesale. We will store a copy of the contract entered into by you with Fernhill Wholesale . You are advised to read (and are responsible for reading) fully all information on this website.

21. If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

22. Fernhill Wholesale reserve the right in certain circumstances to limit the number of outlets we supply in one area on certain product ranges where the outlets may be in a too close proximty to each other.